Frequently asked questions
How do I choose the right size?
Each product has a dedicated size guide.
If you have any questions, write to us on Whatsapp or by email at infotuamilano@gmail.com we'll help you choose the perfect size based on your style and preferred fit.
When will I receive my order?
All orders are shipped within 24 hours. Delivery takes 4-6 business days throughout Italy.
What payment methods do you accept?
We accept payments with:
Credit/debit card (Visa, MasterCard, American Express),
PayPal,
Klarna (pay in 3 installments, interest-free),
Apple Pay / Google Pay.
All payments are protected and secure via SSL encryption.
Can I return a product?
Yes. You have 14 days from the delivery date to request a free return. The product must be unused, with tags and original packaging.
*Items on promotion or discounted collections are not subject to returns/exchanges.
Where can I contact you?
We are available every day, via:
Live chat on the site (9:00 am to 7:00 pm)
Email: infotuamilano@gmail.com
Instagram DM: @tua.milano